Morale Calls


Fort Buchanan is considered a commercial entity. As such, no local area is included. The only local area is within the installation. Any call that is managed/processed by the Telephone Service Provider central offices is not free. For example, if the call originates from a government phone to any outside phone, there will be a cost associated with the call. Additionally, you cannot make collect calls to cell phones. DA PAM 25-1-1 (included in this message below) and Army Regulation AR 25-1, prohibit Fort Buchanan operators from connecting a caller to a long distance number. Long distance calls can be placed, but at the expense of the Soldier or collect (if the called party agrees to accept the charges).

This is Department of Defense policy, not a Fort Buchanan decision.

DA PAM 25-1-1

7-4. Support for health, morale, and welfare/morale, welfare, and recreation telecommunications a. See AR 25-1, paragraph 6-1d (below) for policy on the limits in using DSN for health, morale, and welfare (HMW) communications. HMW communications (voice/Internet protocol, video teleconference) will be primarily made over the HMW/morale, welfare, recreation (MWR) provided non-appropriated funded communications services.

b. DOD members assigned to a CONUS installation, MACOM, or other organization and deployed OCONUS may place HMW calls through a CONUS installation phone switch. Typical local procedures will have the following conditions:

(1) Calls go only to a family member.
(2) Deployed DOD members may ask family members to report to their unit at prearranged times to get their phone calls.
(3) Emergency calls may exceed specified limits (per CJCSI 6215.01B) when approved by the commander.
(4) The Government does not incur costs associated with the extension/off-netting of HMW calls.
(5) If off-netting of HMW calls would incur a commercial toll charge to the installation, calls are extended only via collect calls (if the called party agrees to accept the charges), prepaid calling card, or commercial long-distance carrier calling card.
(6) Calls are made only at routine priority.
(7) DSN switchboard locations have been reduced because of base closures and force reductions.

Another system for morale calls is the Automated Directory Assistance System (ADAS), installed on several Army CONUS installations. Calls made by deployed soldiers/authorized personnel to these ADAS sites will be connected to an automated call attendant and its voice-recognition morale call subsystem. Soldiers/authorized personnel can access the ADAS by DSN phone lines. The Government cannot pay toll charges for extending personal calls.

The DSN directory http://www.disa.mil/Services/Network-Services/Voice/SBU-Voice/Directory is a third source for possible off netting of approved morale calls.

AR 25-1 Paragraph 6-1d.

(5) Official use includes health, morale, and welfare (HMW) communications by military members and DOD employees who are deployed in remote or isolated locations for extended periods of time on official DOD business. When authorized by the theater combatant commander, the theater commander will institute local procedures to authorize HMW communications when commercial service is unavailable or so limited that it is considered unavailable. HMW calls may be made only during nonpeak, non-duty hours and should not exceed 15 minutes once per week. The commander may authorize calls that exceed this limit and frequency on an exception basis. (See Para 6-4w for guidance on cellular telephones.)

Fort Buchanan is dedicated to supporting our deployed soldiers and families but must do so in a manner, which is within the DA regulations. We appreciate the sacrifice and dedication our soldiers endure during deployment and wish them a quick return home to their families.

Derrick T. Simpson
CSM, US Army
Command Sergeant Major

If you wish to make a moral call using Commercial Services, please dial DSN 740-3402. You will be connected to a commercial telephone operator who will assist you in placing your collect or calling card call.