Army Enterprise Service Desk (AESD)

Please dial the following number below for services.

Dial ARMY (2769) or 1-800-355-ARMY

Or submit a work order at https://www.itsm.army.mil



To synchronize, integrate, and deliver communication services in support of Senior Commanders in order to enable a ready and resilient Army.

To be the Federal IT Service Provider of choice for the Caribbean.

Leadership, Infrastructure, Customer Focus

“Enhancing Customer Service”

Business Management Division

Service Level Agreements and Reimbursement

National Guard JFHQ’s/Readiness Center Projects

DDESS Elementary School Project

Garrison Projects

Contracts/ PWS / COR / QA

ARTS submissions

NEC Property Accountability

Configuration Management data and inventory update

Installation Status Reports (ISR)

IT Metrics

IT/Network System Support Division

CCIR/SIR/EXSUM

INMS, Spectrum, ASIs

Telephone Switch

Main Distribution Frame

VoIP, Digital, and Analog

VTC

SharePoint

Web Master

NEC Property Accountability

IT Metrics

Information Assurance Division

DIACAP and ATO/ATC Renewal and Sustainment

Sustainment of IA training and certification for personnel with full-timeor or embedded IA responsibilities

ASCL Token implementation/sustainment

Annual Cyber Awareness Training (formerly IA Refresher Training)

IAVA Compliance scanning and validation of vulnerability remediation/secure configuration

HBSS expansion and sustainment

COMSEC management and alternate training

APMS and ISSP updates and data collection/submission

Implementation of new TLA and ISEC-recommended establishment of existing TLA, within existing COOP/DRP facility

Procurement/Implementation of Blue Coat network proxy

Fort Buchanan Lines of Effort