Beginning Friday, 11 July 2014 at 10:00am Army Enterprise Service Desk (AESD) is in place.
Please dial the following number below for services.
Dial ARMY (2769) or 1-800-355-ARMY

To synchronize, integrate, and deliver communication services in support of Senior Commanders in order to enable a ready and resilient Army.

To be the Federal IT Service Provider of choice for the Caribbean.

Leadership, Infrastructure, Customer Focus

“Enhancing Customer Service”

Business Management Division

Service Level Agreements and Reimbursement

National Guard JFHQ’s/Readiness Center Projects

DDESS Elementary School Project

Garrison Projects

Contracts/ PWS / COR / QA

ARTS submissions

NEC Property Accountability

Configuration Management data and inventory update

Installation Status Reports (ISR)

IT Metrics

Operations Center


INMS, Spectrum, ASIs

OPORD, WARNO, FRAGO, and Taskers

Telephone Switch

Main Distribution Frame

VoIP, Digital, and Analog



Web Master

NEC Property Accountability


IT Metrics

IT System Support Division

I3MP Voice/Data/Unified Capability implementation

Matrix Switch Replacement Effort

Implementation of new EUB Brocade Switches

Help Desk Support

DISA support

VLAN Standardization

NOC renovation

VTC lifecycle

Data De-duplication lifecycle

Information Assurance Division

DIACAP and ATO/ATC Renewal and Sustainment

Sustainment of IA training and certification for personnel with full-timeor or embedded IA responsibilities

ASCL Token implementation/sustainment

Annual Cyber Awareness Training (formerly IA Refresher Training)

IAVA Compliance scanning and validation of vulnerability remediation/secure configuration

HBSS expansion and sustainment

COMSEC management and alternate training

APMS and ISSP updates and data collection/submission

Implementation of new TLA and ISEC-recommended establishment of existing TLA, within existing COOP/DRP facility

Procurement/Implementation of Blue Coat network proxy

Fort Buchanan Lines of Effort